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Before You Return
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling 877-953-9539 for an RMA number: customer name, invoice number, serial number and the nature of the problem. We will guide you through the return steps.
Please note there is a standard 25% restocking fee for all returned products where there was no shipping issue
Others Points to Note
All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Alfa Supplies reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY.
*UNAUTHORIZED RETURN NOTIFICATION* Customers will be charged for shipping fees associated with unauthorized returns that have to be redirected to Alfa Supplies's warehouse locations.